Customer Testimonials

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Cars Sep 4, 2021

Service dept. Jorge Diaz was able to squeeze my car in for service the same day on a busy Friday of a holiday weekend. I was grateful to him. Great customer service. Jorge is very professional.

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Cars May 15, 2020

Will did an excellent job helping me with my purchase. I highly recommend them for not only purchase but service too. Great job, very professional!

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Cars Mar 6, 2020

I went for a diagnostic test and smog check repair without an appointment, I was assisted by Marlene Bobrowsky, she was extremely helpful and knowledgeable.

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Cars Jul 18, 2019

I came in for a regular service, Diana was excellent. She was nice and ensured I was getting the timely service that I needed for my car. I received my car washed and vacuumed. Overall very happy with this experience.

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Cars May 3, 2019

We had scheduled routine service appointment which when we set it up we included the request to have a broken visor bracket replaced. We had the appointment, but they had not ordered the visor bracket as requested so they needed to scheduled another appointment to replace bracket. They said it would take another appointment, but it would be a quick in and out. I came back for the second scheduled appointment, but the quick appointment to replace visor bracket took an hour and a half. The desk staff are always so nice, friendly, polite and I understand they have no ...

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Cars Apr 26, 2019

I had my Cadillac in for simple repair as scheduled to replace a broken bracket for the passenger side window shade. I had the car serviced about 1 month prior and had requested this be done at that time, but the bracket had not be purchased as requested so it was not done. Required to return to be replaced and told it would take 10 minutes when I returned. I came back as scheduled and everyone was very nice, but the 10 min. repair took about 1 1/2 hour due to how busy they were. This is disappointing as it effects the whole days schedule. ...

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Cars Apr 21, 2019

I had a really good experience from the first day I walked in to the dealer. Ramon assisted me and was very helpful very professional but most importantly to me he wasn't your typical sales person (pushy or forcing a sale on me) he convinced me to take a look at a vehicle that he thought would make for a good deal for me based on what i told him i was looking for. after that he gave me his colleagues name and contact info so that i had 2 people to get in contact with should the other not ...

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Cars Feb 19, 2019

Tires light was no good roll fix for us Next time we will come back see her for car fix Good service. And she was fast

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Cars Jan 25, 2019

We have been purchasing from Shanye Daniels for years and are always impressed by her professionalism. She is always willing to find just what we want!

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Cars Sep 18, 2018

I did not buy my car at Symes, but have serviced it here since it's the closest dealership to my home. Roll Lee has been my customer service point of contact and she's fantastic. She called and emailed me to keep me abreast of what was happening to my Escalade. The waiting area is very clean and always stocked with over standard refreshments. I love the coffee machine and bagels. The driver who initially took me home was very friendly. Roll even took the initiative to ask me if I would like to get ...

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Cars Mar 7, 2018

Smooth process, courteous staff, comfortable waiting area

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DealerRater Feb 18, 2017

After an excellent experience of buying a car here, we bought a second one. As with our first purchase, the salesman and sales manager, and service personnel were terrific to deal with. Highly recommend this dealership.

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DealerRater Jan 12, 2015

Sale person Mr. Axel Sardaryan provided me with the excellent service .He is very professional, and helpful. It was a excellent service that I even did not expected. I had been at the several dealership and this one is the best that I ever had it. I wish you all the best and once again thank you so much to having such a great employee with the excellent customer service. Best regards, Soroush Janamian

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DealerRater Jul 28, 2013

From the first time I stepped on the showroom floor at Symes Cadillac, their customer service, friendliness, knowledge of their product line, and overall professionalism has been exceptional. From first visit to several test drives and eventually a leasing agreement for a brand new 2013 Cadillac ATS 3.6L, my experience with this dealership and more specifically the salesperson I had the pleasure of dealing with , Tom Bourland, has been superb! Tom was never pushy, but always very persuasive and at the same time very competent and courteous. I left Symes Cadillac with the exact car I wanted at a fair price ...

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DealerRater Jul 2, 2013

SHANYE WAS A GREAT HELP WITH MY CADILLAC ATS PURCHASE! IF YOU'RE LOOKING FOR A NEW OR PREOWNED VEHICLE GO SEE SHANYE DANIELS! SHE IS PROFESSIONAL AND KNOWLEDGEABLE! A GREAT CAR BUYING EXPERIENCE!

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DealerRater Oct 30, 2007

When i arrived at the dealership i was greeted by a well dressed, younger salesman. After telling him what i was looking for he took me to look at a few cars and we later test drove to of them. when i decided to buy the car he turned me over to his sales manager who i talked with for about 15 minutes. I got them to lower the price to about 500 above invoice. when i was done with him the sent me to the financing department where i dealt with a very nice young lady who was courteous and sincere. ...

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