Welcome to Cadillac Pasadena

Service dept. Jorge Diaz was able to squeeze my car in for service the same day on a busy Friday of a holiday weekend. I was grateful to him. Great customer service. Jorge is very professional.

Will did an excellent job helping me with my purchase. I highly recommend them for not only purchase but service too. Great job, very professional!

I went for a diagnostic test and smog check repair without an appointment, I was assisted by Marlene Bobrowsky, she was extremely helpful and knowledgeable.

I came in for a regular service, Diana was excellent. She was nice and ensured I was getting the timely service that I needed for my car. I received my car washed and vacuumed. Overall very happy with this experience.

I had a really good experience from the first day I walked in to the dealer. Ramon assisted me and was very helpful very professional but most importantly to me he wasn't your typical sales person (pushy or forcing a sale on me) he convinced me to take a look at a vehicle that he thought would make for a good deal for me based on what i told him i was looking for. after that he gave me his colleagues name and contact info so that i had 2 people to get in contact with should the other not be able, her name was Shanye . this was unheard to me (in the car world), 2 sales people teaming up to make the sale. Ramon was off that weekend so I dealt with Shanye all weekend which was also amazing and very responsive via text this is so helpful with all the questions I had. and it also worked with my busy schedule that weekend. overall the whole process was great, they were very helpful and now im part of the Cadillac family.

Tires light was no good roll fix for us Next time we will come back see her for car fix Good service. And she was fast

We have been purchasing from Shanye Daniels for years and are always impressed by her professionalism. She is always willing to find just what we want!

I did not buy my car at Symes, but have serviced it here since it's the closest dealership to my home. Roll Lee has been my customer service point of contact and she's fantastic. She called and emailed me to keep me abreast of what was happening to my Escalade. The waiting area is very clean and always stocked with over standard refreshments. I love the coffee machine and bagels. The driver who initially took me home was very friendly. Roll even took the initiative to ask me if I would like to get a quote for a new car to compare to the cost of the repairs. John in sales reached out to me immediately and responded to my questions promptly. My overall experience with Symes team was nothing less than stellar. Thanks Roll and Symes for a great experience. I'll be back.

Smooth process, courteous staff, comfortable waiting area

After an excellent experience of buying a car here, we bought a second one. As with our first purchase, the salesman and sales manager, and service personnel were terrific to deal with. Highly recommend this dealership.

Sale person Mr. Axel Sardaryan provided me with the excellent service .He is very professional, and helpful. It was a excellent service that I even did not expected. I had been at the several dealership and this one is the best that I ever had it. I wish you all the best and once again thank you so much to having such a great employee with the excellent customer service. Best regards, Soroush Janamian

From the first time I stepped on the showroom floor at Symes Cadillac, their customer service, friendliness, knowledge of their product line, and overall professionalism has been exceptional. From first visit to several test drives and eventually a leasing agreement for a brand new 2013 Cadillac ATS 3.6L, my experience with this dealership and more specifically the salesperson I had the pleasure of dealing with , Tom Bourland, has been superb! Tom was never pushy, but always very persuasive and at the same time very competent and courteous. I left Symes Cadillac with the exact car I wanted at a fair price with no haggling. Tom took extensive time to show me all the features of the car. I've bought and sold a great many cars over the years. Without exception, dealing with Symes Cadillac and Tom Bourland has been the best experience I have ever had with a car dealership. I give them my highest recommendation and look forward to a long lasting relationship into the future. I am a completely satisfied customer. In all likelihood, I'll be back soon to get a car for my wife as well. If you're looking for the best, your search is over. Symes Cadillac is the answer!

SHANYE WAS A GREAT HELP WITH MY CADILLAC ATS PURCHASE! IF YOU'RE LOOKING FOR A NEW OR PREOWNED VEHICLE GO SEE SHANYE DANIELS! SHE IS PROFESSIONAL AND KNOWLEDGEABLE! A GREAT CAR BUYING EXPERIENCE!

When i arrived at the dealership i was greeted by a well dressed, younger salesman. After telling him what i was looking for he took me to look at a few cars and we later test drove to of them. when i decided to buy the car he turned me over to his sales manager who i talked with for about 15 minutes. I got them to lower the price to about 500 above invoice. when i was done with him the sent me to the financing department where i dealt with a very nice young lady who was courteous and sincere. When i was done with her the original salesman was back with the car freshly washed and with a full tank of gas. a few days later i received a call from the salesman to ask how everything was going, it was going fine. overall this was one of the best and most personal car buying experience i have had. Excellent dealership.